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You get a band aid, you get a phone call

07 Jul

bandaid-kid.jpg bandaid-kid image by originalsmazzle

We have a simple policy that we drill into the hearts and minds of our leadership team at VBS during their 20+ hours of training:
If a child gets a band aid, their parents get a phone call.

Let me explain…

A large number of the kids attending our summer program have no affiliation with our church.  Only 30% of the kids attending our VBS list our church as their home church… and about a third of them don’t actually attend, they simply write our church’s name in because they go to our VBS.

My goal, for the week of camp, is to make contact with the 70% of families who don’t call Glenkirk their “home” church.
I use band aids to contact about half of these families.

We all know that kids get hurt.  They trip, slip, fall, tumble, crash and spill their way across campus during the 5 days we have them at camp… at one point or another, they’re going to scrape or bruise something!
And that’s where our Ouch Reports come in.
Each of our crews pick up a handful of Ouch Reports at the beginning of each day with the expectation that they’ll be filling them out.  As children get bumped up during the day, our leaders diligently fill out their forms and turn them in at the end of our time together.
After everyone has gone home, I spend the next few hours in my office calling each family to make sure that their little camper is okay.

Parents LOVE this.

Parents want to know that their child is more than a name on our roster… that we actually care about them!
Phone calls home allow me to ask what a child’s favorite part of VBS has been.
I can ask the parents what church they go to.
I even hear the kids yelling my name in the background and screaming out their favorite part of camp.

I love it.
(well, I actually HATE talking on the phone. But, I LOVE that I make the calls.  It’s one of the better things we do, IMHO)

I give calls for more than just band aids.  Kids get splinters.  Preschoolers clip nametags to their tongues.  Parents forget to write down starch allergies.
I look at our followup phone calls as a HUGE ministry to families who may or may not know that our church is a place that cares about their kids.

So, what do you do to make connections with families visiting your campus?
Injuries don’t happen to every kid… so we have to have other nets to catch parents who won’t be getting Ouch Report phone calls.
What nets are you using?

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3 Comments

Posted by on July 7, 2009 in Kidmin, Los Angeles

 

Tags: , , , , , , , , , , , , , ,

3 responses to “You get a band aid, you get a phone call

  1. Kristin Englund

    July 8, 2009 at 7:01 am

    Could you post your “ouch report.” Is it the same as the report you would fill out for a more serious incident?

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  2. Anthony Prince

    July 8, 2009 at 8:22 pm

    We just posted a PDF version of our Ouch Report here:
    https://westcoastcm.wordpress.com/west-coast-cm-resources/

    We do have incident reports that get filed for insurance purposed for more serious injuries.

    Ouch reports, again, are one of the tools we use to contact the 70% of parents who are not affiliated with our church.

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  3. Andy Darnell

    July 9, 2009 at 6:54 pm

    Wow. what a simple and fantastic idea. Marking it down for next year. Sports ministry could use that too.

    Like

     

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